How can we help?
Find answers to common questions or reach out directly.
How does the face analysis work?
Take a selfie and our AI analyzes your face shape, skin tone, and facial proportions. You'll get your glow score along with a detailed breakdown of what affects your overall glow potential.
Is my photo data safe?
Your photos are processed securely and are never sold or shared with third parties. You can delete your analysis anytime, and all associated data will be removed.
How do I cancel my subscription?
You can manage your subscription through Apple Settings. Go to Settings > [Your Name] > Subscriptions, find Glowprint, and select Cancel Subscription. Your access will continue until the end of your current billing period.
What devices are supported?
Glowprint works on iPhone running iOS 16 or later. Download the app from the App Store to check compatibility with your device.
How accurate is the glow score?
Our glow score is powered by AI and provides general guidance based on facial analysis. It's not a medical assessment or substitute for professional skincare advice. Think of it as a fun, personalized starting point for your routine.
Can I retake my analysis?
Yes, you can retake your analysis as many times as you want. Track how your glow changes over time by comparing your scores across different sessions.
How do I delete my account?
Go to Settings > Account > Delete Account. All your data will be permanently removed within 30 days. This action cannot be undone.
Still need help?
We're here to answer any questions you might have.
Email SupportWe typically respond within 24 hours